Since 1938, Kaplan University has been
preparing students for challenging careers in the world of business. Our
quality education and hands-on training programs ease the transition
from the classroom to the workforce. But our career education does not
stop there—and neither does our commitment to your success.
Employee education and training are vital to every organization. By
investing in education and training, your organization demonstrates that
it values its employees, which, in return, fosters a sense of loyalty
and job satisfaction among members of the team. Increased job
satisfaction leads to increased productivity—which ultimately improves
the bottom line.
At Kaplan University, our trained staff will evaluate your
organization’s unique needs and recommend the right combination of
fundamental skills training, certificate programs, and credit and CEU
courses to enhance efficiency, reduce costs, build customer service, and
improve product delivery within your organization.
Customized Education and Training
Whether you choose to conduct training sessions at your place of
business, at a training site within close proximity, or at our Kaplan
University facilities, we will develop a convenient, cost-effective
strategy to meet your short- and long-term goals—with flexible schedules
to accommodate employees who work day, evening, and night shifts. Our
workforce development programs are designed to address all areas of
business communication and operations. You may choose from the programs
listed below or contact us to arrange a no-cost consultation. We
customize a program to promote occupational competency, professional
awareness, and personal growth within your work force.
Workforce Development Courses
Analytical and Conceptual Skills
- Applied Decision Making
- Creative Problem Solving
- Statistical Problem Solving
- Structured Problem Solving
Communications
- Business Writing
- Communications
- Conflict Resolution
- Creating a More Positive Workplace
- Effective Organizational and Interpersonal Communications
- Listening Skills
- Motivation
- Negotiation Strategies
- Organizational Communication
- Presentation Skills
- Speed Writing
- Telephone Skills
- Technical Writing
Computer Skills
- Computer Programming (Unix, C++, Basic, Visual Basic, Linux, Java)
- Computer Repair (A+ Certification)
- E-Commerce
- E-mail
- Fundamental Computer Literacy
- Internet (Business Applications)
- Microsoft Access
- Microsoft Excel
- Microsoft Office
- Microsoft PowerPoint
- Microsoft Project
- Microsoft Word
- Network Certification (Network +)
- Office Proficiency Certificate
- Quick Books Pro
- Scheduling Software
- Web Page Design
- Windows 2000, XP, Vista
Customer Relations
- Dealing Effectively with Customers
- Managing Customer Service
- Quality Customer Service
Employee and Labor Relations
- Diversity
- Effective Hiring Practices
- Ergonomics
- Human Resource Planning and Forecasting
- Interviewing and Selecting New Employees
- Managing Difficult Employees
- Performance Appraisals
- Retirement
- Sexual Harassment
- Substance Abuse
- Workplace Violence
Leadership Styles and Behavior
- Business Ethics
- Influence Management
- Leadership
- Situational Leadership
Management and Supervision
- Basic Functions of Management
- Coaching and Mentoring
- Empowerment Ethical Decision Making
- External Awareness
- First-Line Supervision
- Goal Setting
- Leading Change
- Motivation
- Performance Management
- Understanding the Role of the Supervisor
Managing Time, Stress, and Information
- Management of Information
- Managing Multiple Priorities
- Managing Work-Related Stress
- Time Management
New Methods and Procedures
Organizational Change and Development
- Envisioning and Strategic Planning
- Managing Complex Change
- Organizational Transition
- Right Sizing
- Versatility During Organizational Change
- Quality Management
- Basic Statistical Process Control
- Continuous Improvement Methodology
- Manufacturing Resource Planning
- Productivity Improvement
- Project Management (with or without software)
- Quality Improvement Processes
- Restarting Your Total Quality Process
- Teambuilding for Leaders and Facilitators
- Total Quality Management
- Value-Added Management
Personal Growth
- Business Literacy
- Creativity
- Delegation Skills
- Finance\Budgeting Processes
- Foreign Language
- Managing Multiple Priorities
- Meet Deadlines and Achieve Objectives
- Stress Management
- Time Management
Sales and Marketing
- Gaining Repeat Business
- Marketing Activities
- Marketing Strategies
- Sales Management
- Sales Techniques
- Telephone Sales
Special Topics and Comprehensive Programs
- Achieving Excellence in Employee Safety
- Developing and Managing New Products
- Financial Management for Non-Financial Managers
- Meeting Management
- Operations Management
- Organizational Assessment
- Train the Trainer (various topics)
Teambuilding
- Effective Team Skills
- Experiential Programs (Alpine Tower, Low Ropes)
- Self-Directed Work Teams
- Teambuilding (Leader Roles)
- Teambuilding (Team Members)
- Teambuilding for Leaders and Facilitators
Technical Skills Development
- Applied Business English
- Applied Mathematics
- English as a Second Language
- Healthcare
- Legal
- Train the Trainer